Privacy Policy

At a glance

Who this covers

This policy applies to:

• The Kate (AI) iOS and Android apps;
• Websites and APIs at iamkateai.com, www.iamkateai.com, api.iamkateai.com, and merchant or creator subdomains (e.g. shop.iamkateai.com);
• Guest / preview modes that let you try limited features without a full account.

Merchants who publish a storefront on Kate remain responsible for how they handle buyer data for their own sales, shipping, and support, in addition to this policy for platform-operated processing.

What we collect

• Account & profile — name, email, phone number (if used), profile photo, language preferences, role (e.g. user or merchant/agent fields you provide), and sign-in identifiers. You may sign in with email and password, phone verification via SMS, and other methods we enable from time to time (including methods that use private-relay emails).
• Content you provide — messages and chat history (including group chat membership); AI persona settings and installs; Kate conversation content; travel plans and invites; diet and nutrition logs and barcode lookups; language-learning progress; personal finance entries; music prompts and generated tracks you create; store names, products, banners, and orders; saved links or notes (data share); support messages; and other content you create or upload.
• AI memory — when Kate memory features are active for your account, we may store facts, episode summaries, and related embeddings derived from your conversations so Kate can personalize later replies. You can avoid sharing sensitive details you do not want remembered.
• Device & sensor data (with your permission) — photos, camera captures, audio/voice input, contacts (name and phone numbers for friend matching/invite), precise or coarse location, push notification tokens, and wellness-oriented estimates from camera-based features.
• Fitness & activity (with your permission) — steps, walking distance, calories, and workouts from Apple Health or Health Connect, and walk sessions you record in the app.
• In-app browser — page text or URLs only when you explicitly ask Kate to analyze, summarize, or check a page (including optional URL-safety checks).
• Purchase & billing status — subscription and credit-pack status from Apple, Google Play, and RevenueCat so we can unlock features and maintain your credit wallet. We do not receive your full card number for Kate IAP.
• Store & website activity — for published shops, we may log visit analytics such as hashed IP address, user agent, referrer, and page path (first-party analytics). If you subscribe to a merchant newsletter where offered, we store the email you provide.
• Technical & usage data — device type, OS, app version, IP address, session tokens, crash/diagnostic signals, and first-party activity logs (e.g. screens visited or Kate feature events) needed to operate, secure, and improve the service.

How we use it

We use your information to:

• Provide features you choose (chat, AI assistants and personas, travel, maps, stores, diet, language learning, personal finance, music, health/wellness, games, and more);
• Create and manage accounts, sign you in, and sync data across devices;
• Send verification codes (SMS/email), service messages, and push notifications;
• Process Kate Subscription and credit purchases, restore entitlements, and maintain credit balances;
• Process orders between store owners and buyers and support merchant storefronts;
• Generate AI responses, speech, images, music, and related outputs from content you submit;
• Personalize Kate using memory and preferences you enable;
• Look up product nutrition via barcode databases when you scan food items;
• Show maps, places, and transit-related information when you use those features;
• Handle reports, blocks, abuse, fraud, spam, and security issues;
• Measure feature usage with first-party analytics (not third-party ad tracking);
• Meet legal obligations and enforce our Terms.

AI features & memory

When you use AI tools (Kate chat and voice, personas, diet image analysis, language or legal-style assistants, page Q&A, avatars/image tools, AI music, and similar), we send the text, images, audio, URLs, or page content you submit to our servers and to AI service providers to generate a response. We process this to fulfill your request and to keep the service safe and reliable.

Long-term memory. Kate may extract and store durable facts or summaries from your conversations (and related embeddings) so future replies can feel more personal. Memory is tied to your account and is deleted or anonymized with account deletion subject to the exceptions below.

AI answers can be wrong or incomplete. Do not rely on them for medical, legal, tax, or financial decisions. Avoid sending passwords, government IDs, full payment card numbers, or other sensitive personal data you do not want processed by AI systems.

Subscriptions & payments

Kate Subscription and credit top-ups in the mobile app are processed by the Apple App Store or Google Play (through RevenueCat). We receive purchase and subscription status from those platforms to unlock features and credits. Use Restore purchases in Profile → Billing if you reinstall the app or switch devices. Apple and Google process payment under their own privacy policies; Kate does not sell Kate Subscription or AI credits through website card checkout on iOS.

Billing disputes for Kate IAP should go through Apple or Google first. For account or credit issues after a verified purchase, contact support@iamkateai.com.

Online stores

Merchants may publish storefronts on Kate for physical products or services only. Checkout is typically handled by the merchant's connected PayPal account (or other payment methods we enable). Funds go to the merchant; Kate is not the seller of those goods.

• Order details (items, amounts, buyer contact information you provide) are shared with the merchant as needed to fulfill the order;
• Payment processors receive payment and fraud-prevention data under their own policies;
• Merchants are responsible for their storefront content, fulfillment, refunds, and tax compliance;
• Digital downloads are not supported on Kate storefronts.

Health, fitness & wellness

Kate may offer optional wellness and fitness features, including heart-rate-style estimates (rear camera and flashlight), HRV/stress estimates, distance vision screening (front camera), diet tools, and walking/fitness dashboards that read from Apple Health or Health Connect when you grant access. Some wellness features require an active Kate Subscription.

• These tools are for general wellness and lifestyle only — not medical devices.
• They do not measure blood oxygen (SpO₂) or blood pressure.
• They are not intended to diagnose, treat, cure, or prevent any disease.
• Vision screening results are not a clinical eye exam — see an eye care professional if concerned.
• Camera-based wellness processing may occur on-device for the reading itself; related results you save may sync with your account like other app content.
• We do not sell health or fitness data. We do not use Apple Health or Health Connect data for advertising or cross-app tracking.

For medical questions, consult a qualified healthcare professional.

App permissions

The app asks for access only when a feature needs it. You can deny or revoke permissions in your device settings; related features may not work without them.

Who we share with

We share data with service providers only as needed to run Kate, under contracts or terms that require them to protect your information and use it for providing their services to us:

• Google Firebase / Google Cloud — authentication, database (Firestore), file storage, and related infrastructure;
• Vercel — website and API hosting, and AI gateway routing where configured;
• Apple & Google Play — app distribution, in-app purchases, and (where enabled) platform sign-in;
• RevenueCat — subscription and in-app credit purchase validation;
• Twilio — SMS verification codes when phone verification is used;
• Maps & places providers — e.g. Google Maps / Places and Geoapify for maps, geocoding, and nearby places;
• Google Web Risk / search APIs — URL safety checks and certain shopping or search features when you use them;
• AI & media providers — including models and services accessed via our AI gateway (e.g. Google Gemini / Vertex, Alibaba Cloud DashScope / Qwen, OpenAI-compatible endpoints, Perplexity, xAI, and similar), plus image/music tools such as Replicate and Suno, only when you use those features;
• Open Food Facts — barcode nutrition lookup fallback when you scan packaged foods;
• Pexels — stock imagery for some travel or content features;
• PayPal — merchant storefront checkout when the seller connects PayPal;
• Expo / push delivery — delivering push notifications to your devices;
• Other processors we engage for hosting, security, email, scraping, or image tooling as needed to operate specific features you use.

Other people. If you publish a store, persona, site, or music to a public catalog or subdomain (e.g. yourname.iamkateai.com), visitors may see what you publish. Buyers and store owners see order and contact details needed to complete transactions. Friends and chat partners see content you send them.

We may also disclose information when required by law, to respond to lawful requests, or to protect users, investigate abuse, or secure our systems. If Kate is involved in a merger, acquisition, or asset sale, personal data may transfer as part of that transaction subject to this policy or successor notice.

Ads, sale & tracking

• We do not sell personal information as that term is commonly understood under privacy laws such as the CCPA/CPRA.
• We do not share personal information for cross-context behavioral advertising.
• We do not use third-party advertising networks or cross-app tracking SDKs in the Kate app. Our iOS privacy manifest declares that we do not track.
• We use first-party analytics and logs to operate and improve Kate (including shop visitor counts with hashed IPs), not to build advertising profiles for third parties.

Chat safety

You can report or block users from chat menus. Reports help us review abuse and may include message content needed to investigate. For urgent safety concerns, contact support@iamkateai.com or visit our Support page. If you are in immediate danger, contact local emergency services.

Your choices & rights

• Update profile details in the Kate app.
• Control permissions in iOS or Android system settings (including Health / Health Connect).
• Turn off push notifications in device settings.
• Delete your account: Profile → Close your account, or follow Account Deletion.
• Depending on where you live (including the EEA, UK, California, and other regions), you may have rights to access, correct, delete, export, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. Email support@iamkateai.com to exercise these rights. We may need to verify your request.

Account deletion

When you delete your account, we remove or anonymize personal data tied to that account that is no longer needed to provide the service — including profile details, authentication sessions, private content, Kate memory associated with your user ID, and many uploaded files — subject to the exceptions below. See also Account Deletion.

What may remain after deletion:

• Transaction, tax, fraud-prevention, security, dispute, or legal records we are required or permitted to keep;
• Content you made public that other users still need (for example, public catalog personas or platform AI music may remain available after ownership is detached from your account);
• Messages or orders that remain visible to other parties as part of their own records;
• Backups and logs that age out on a rolling schedule;
• Data on your device until you uninstall the app or clear local storage.

Cookies & local storage

On iamkateai.com we use essential cookies and similar technologies for sign-in, security, admin sessions, and shop visitor sessions. We do not use third-party advertising cookies.

The mobile app stores auth tokens (including in secure storage where available), preferences, and caches on your device (e.g. AsyncStorage) so features work offline or faster. Clearing app data or uninstalling removes local copies.

Retention & security

We keep data while your account is active and as needed for the purposes above. Retention periods vary by data type (for example, security logs and purchase records may outlast a closed account where required).

We use reasonable administrative, technical, and organizational safeguards (including encrypted transit, access controls, and secure token storage on device). No online service is 100% secure — please use a strong unique password and protect your devices.

International transfers

Kate is offered globally (including users in Hong Kong and elsewhere). Your data may be processed in countries other than where you live — including where our cloud hosts, AI providers, and payment partners operate (for example, the United States, EU regions, or Asia). Where required, we use appropriate safeguards designed to protect personal data under applicable law.

Children

Kate is not directed at children under 13 (or the higher minimum age required in your country to consent to these services). We do not knowingly collect personal information from children under that age. If you believe a child gave us personal data, contact us and we will take appropriate steps to delete it.

Changes

We may update this policy and change the date above. Material changes may also be noted in the app, on this page, or by email where appropriate. Continued use after an update means you accept the revised policy to the extent permitted by law.

Contact us

Privacy questions, requests, or complaints: support@iamkateai.com, Support, or Account Deletion.